Frequently Asked Questions
What sectors of the Hospitality Industry are ineligible, and why?
HCRF considers certain segments ineligible when the service is primarily transactional and lacks a hospitable component (e.g., fast-service food & beverage establishments, motels, and convention centers, to name a few).
Do I need to be working in hospitality?
You must currently be employed in the hospitality industry, within the sectors HCRF considers eligible, working a minimum of 30 hours per week for at least six months.
What caregiving situations are eligible?
Your family member is experiencing an illness (short-term, long-term, e.g., Dementia) or a disability, requiring you to be their full-time or part-time caregiver.
Is the process confidential? How involved are the employers?
Yes, the application process is completely confidential. Only the dedicated case management team will ever see your application in its entirety. We only ask for the specific information needed to verify your case, and we do not report your situation to outside agencies. Applicants may choose to grant us explicit permission to contact their employers directly, which may help expedite the employment verification process. Keep in mind that employment documentation, including paystubs, is required to process all applications.
What documentation must my caregiving recipient provide?
The caregiving recipient will be required to provide documentation such as: Current medical records pertinent to the disability and/or illness, and statement of living conditions.
What documentation must I provide?
You will be required to provide documentation such as: proof of current employment, recent pay stubs, proof of address, and proof of caregiving duties for a family member in need (on‑record designation as caregiver by medical officials or family) and a timetable of care.